Who this covers
Fello is a service that lets a company gather content into a room and share it with the people it is selling to. This policy covers two groups: customers, who have a Fello account, and buyers, who open a room a customer has sent them.
When a buyer opens a room, Fello handles their information on behalf of the customer who sent it. That customer decides who receives a room and what happens with the results. If a room reached you and you have a question about it, the company that sent it is the best place to start, and you can also contact us.
What we collect
From customers:
- Your email address, which is how you sign in, and the name of your workspace.
- The content you add: links to web pages, uploaded PDFs, video links, snapshots of pages, and the tracks you build from them.
- The connections you set up, such as a HubSpot token, a Slack or webhook address, or an AI provider key. These are encrypted before they are stored and are never shown again.
- Contacts you import from HubSpot or enter by hand so that each can be sent a personal link: name, email address, company and any other properties you choose to import.
- Messages you send us through the contact page.
From buyers who open a room:
- A random identifier kept in a cookie, so a returning visitor is counted as the same visitor.
- What happened in the room: which items were opened, the active time on each, and which buttons were clicked.
- The country the visit came from, the page that linked to the room, and any campaign tags in the link.
- If the room was opened through a personal link, the name, email address and company the customer attached to that link.
Fello does not store buyers’ IP addresses in its own records. The companies that host Fello keep standard server logs, which can include IP addresses, for security and reliability.
Google user data
Sign-in with Google is planned and not yet available. When it is, this is everything Fello will do with information from your Google account:
- What we access: your name, your email address and your profile picture. Fello asks for nothing else: no email, calendar, contacts or files.
- How we use it: only to create your Fello account and sign you in to it.
- How we store it: with the rest of your account record, protected in the same way, for as long as your account exists.
- Who we share it with: nobody, apart from the hosting providers listed below that run Fello for us.
Fello’s use of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements. We do not sell Google user data, use it for advertising, or use it to train AI models.
How we use information
- To run the service: show rooms, record engagement, and report it to the customer who owns the room.
- To send the customer the alerts and CRM updates they have switched on.
- To keep Fello secure, prevent abuse, and fix problems.
- To reply when you contact us.
We do not sell personal information, and we do not use it for advertising.
Who we share it with
Companies that run Fello for us:
- Supabase, which provides the database, sign-in and file storage.
- Vercel, which hosts the website and application.
Services a customer chooses to connect, which receive only what that connection needs:
- HubSpot: contacts are read from it, and room links and visit notes can be written back to it.
- Slack, or another address the customer supplies: alerts about room activity.
- An AI provider the customer selects: the customer’s brief, and the titles and descriptions of items in their library, to draft a track.
We may also disclose information if the law requires it.
How long we keep it
Account information, content and engagement data are kept for as long as the workspace exists. Deleting a track removes its visits. Deleting a workspace removes its content, contacts, visits and stored files. You can ask us to delete your account or your information at any time.
How we protect it
Fello is served over encrypted connections. Each workspace’s data is separated from every other workspace’s by access rules in the database. Keys and tokens are encrypted before they are stored. No system is perfectly secure, and Fello is in alpha, so please do not put information in it that you could not afford to have exposed.
Your choices
You can ask for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Depending on where you live, you may have further rights under local law, such as objecting to how your information is used. To make any of these requests, contact us and choose “Privacy or my data”.
Fello stores information with hosting providers that may be in a different country from yours. Fello is not intended for children and should not be used by anyone under 16.
Changes to this policy
If this policy changes, the date at the top will change with it. If a change affects how we use information we already hold, we will tell account holders before it takes effect.
Contact
Questions about this policy or about your information go through the contact page. See also the cookie list and the terms of service.